Understanding PPL Payroll: 5 Must-Know Facts for Personal Assistants
- Quality Touch Care Team
- May 28
- 2 min read
If you’re a Personal Assistant (PA) working through the Consumer Directed Personal Assistance Program (CDPAP), understanding how PPL’s payroll system works is essential to getting paid correctly and on time. Whether you’re new to the program or need a refresher, here’s a quick guide to navigating the process smoothly.
1. What Is the PPL Pay Period?
The pay period under PPL begins Sunday at midnight and ends Saturday at 11:59 p.m. ET.
All approved shifts submitted before Saturday night are included in the upcoming Thursday’s paycheck—as long as all validations are passed.
💡 Tip: Submit your hours right after your final shift of the week to avoid last-minute issues.
2. When Do Hours Need to Be Submitted?
All hours must be submitted by Saturday at 11:59 p.m. ET to ensure you’re paid on time.
Late submissions will not be processed until the following pay cycle.
📌 Reminder: Set a weekly alarm so you never miss the deadline.
3. Why Did I Get a Paper Check Instead of Direct Deposit?
If you requested direct deposit but received a paper check, it may be due to:
Errors in your banking information
Verification delays by PPL
To protect accuracy, PPL issues paper checks until all bank details are verified.
🔍 Double-check your bank info in your PPL@Home account to avoid delays.
4. Will I Still Get Paid if I’m Missing Paperwork?
No. You must complete all required PPL paperwork to receive your paycheck.
To check what’s missing, log in to:
✔️ Look for any incomplete forms or checklist items under your account dashboard.
5. I Didn’t Get Paid—Now What?
Head over to your PPL@Home portal and:
Go to the “Timesheet” tab
Click “View” to check status and approvals
You can also visit:
…for troubleshooting steps or call 1-833-247-5346 for support.
Knowledge is power—learn the system to stay ahead of payroll problems.
Additional Support & Resources
For tools like Time4Care, training videos, and multi-language guides, visit:
Navigating payroll doesn’t have to be stressful. By staying organized and informed, personal assistants can ensure consistent, on-time pay—and spend less time worrying and more time caring.
