April 4, 2025 Instructions from the NY State
Instructions for Personal Assistants who have started or completed registration with PPL but cannot log hours:
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Record your time on this paper timesheet
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Submit your timesheet to PPL by fax to 1-844-244-4384 or by email to NYCDPAP_TS@pplfirst.com.
(There is also a physical mailing address listed on the form.)
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Transition to PPL Single FI
On this page, you will find helpful resources, links, and step-by-step instructions to guide you through your transition to PPL
The New York State Department of Health (NYS DOH) has mandated the transition of CDPAP (Consumer Directed Personal Assistance Program) to PPL (Public Partnerships LLC) as the new Fiscal Intermediary (FI). If you're part of the CDPAP program, it's crucial to complete your registration on the PPL platform to continue receiving services without interruption.
PPL Registration & Login Links:
Email Sign UP link: https://pplathome.pplfirst.com/emailsignup
Mobil Sign UP link: https://pplathome.pplfirst.com/mobilesignup
Email Sign-in: https://pplathome.pplfirst.com/emailsignin
Mobile Sign-in: https://pplathome.pplfirst.com/mobilesignin
Need Help? Contact Quality Touch CDPAP!
We are an approved PPL facilitator and offer exceptional customer service to guide you through this transition.
Request yout PPL ID via 💬 Live Chat: www.qtcdpap.com
To clock in/out using PPL’s telephony system, call 1-833-278-3959 from the phone number listed in your consumer’s PPL@Home profile.
1. Press 1 to confirm you are the caregiver.
2. Enter your 8-digit DOB (MMDDYYYY).
3. Enter the last 4 digits of your SSN.
4. Select your consumer.
5. Follow prompts to start/end your shift.
6. If needed, correct and resubmit entries.
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Important: You must call from the phone number registered in the consumer’s PPL profile. If not, the system won’t accept your call.
If the landline or mobile phone number doesn’t match, you won’t be able to clock in or out and hear the following prompt:
“Sorry, the phone number you are calling from does not match the number registered for this individual. Please call back from the correct phone number. Thank you. Goodbye.”
You can only clock in and out after your plan sends authorization to PPL.
If you complete your enrollment and receive authorization by April 30, 2025, you’ll be allowed to clock in starting April 1, and PPL will pay you retroactively from that date.
Please complete your PPL enrollment as soon as possible if you didn’t do it yet to avoid any delays in payment.
We’re here to help if you need support with the process.